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Admin guideIdentity

Accounts that wait to be activated

Create accounts on first sign-in but admit nobody until an administrator activates them.

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Set a provider’s default_role to pending and its first sign-in creates the account but refuses entry. An administrator then decides whether the person gets in, and as what.

Use it when your directory holds more people than should have access, or to prepare grants before somebody’s first day.

  • Pending is a state, not a role. It is not in the role picker. A pending account is refused at every sign-in, not just the first.
  • Administrators are notified once, by email and any connected channel, on the sign-in that created the account — not on retries.
  • The person sees the awaiting-activation message from Admin → Messages (pending_activation_message). Say who to contact.

People → Pending, then activate and choose a role. Activation is one audited action.

Refused Why
Activating as administrator Promote separately, after activation
Activating twice The account is already active

Activation does not unlock a locked account — pending and locked are separate. The person is told by email only (account_activated_message); with no email configured, tell them yourself.

  • Linking. An existing account reached through link_by_verified_email stays active, whatever the new provider’s policy.
  • The dormancy sweep. It never locks a pending account.